Pioneer Electric Cooperative Website Terms of Use

Last Updated: July 22, 2026

Acceptance of Terms
Welcome to the Pioneer Electric Cooperative (“Pioneer,” “we,” “our,” or “us”) website located at www.pioneerec.com (the “Website”).

By accessing or using this Website, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these Terms, please discontinue use of the Website.

These Terms govern your use of the Website only and do not modify or replace the terms of your membership, electric service agreement, tariff, or any other agreement you may have with Pioneer.

Website Purpose
This Website is provided to:

• Share information about Pioneer Electric Cooperative
• Provide educational and safety resources
• Allow members to access SmartHub® and other online services
• Communicate outage and service information
• Promote cooperative programs, rebates, and events
• Provide news and publications

Information on this Website is intended for general informational purposes unless otherwise indicated.

Permitted Use
You may use this Website solely for lawful, personal, and non-commercial purposes. You agree not to:

• Violate any applicable law or regulation
• Attempt to gain unauthorized access to the Website or its systems
• Interfere with Website functionality or security
• Upload or transmit malicious software or code
• Use automated tools to copy or collect Website content without authorization
• Misrepresent your identity when communicating with Pioneer
• Use the Website in any manner that could damage or impair its operation

Pioneer reserves the right to restrict or terminate access to users who violate these Terms.

Intellectual Property
Unless otherwise noted, all Website content is owned by or licensed to Pioneer Electric Cooperative and is protected by applicable copyright, trademark, and other intellectual property laws. This includes, but is not limited to:

• Articles
• Publications
• Photographs
• Graphics
• Logos
• Videos
• Icons
• Website design
• Text
• Downloads
• Educational materials

You may view, download, or print Website materials for your personal, non-commercial use provided all copyright notices remain intact.

You may not reproduce, distribute, modify, publish, display, or commercially exploit Website content without prior written permission from Pioneer.

Trademarks
“Pioneer Electric Cooperative,” the Pioneer logo, and other identifying names, logos, and service marks displayed on this Website are the property of Pioneer or their respective owners.

Nothing on this Website grants permission to use any trademark without prior written consent.

Website Accuracy
Pioneer strives to provide accurate, current, and useful information.

However, information on this Website may occasionally contain typographical errors, inaccuracies, or omissions. Pioneer reserves the right to update, revise, or remove Website content at any time without notice.

Website information should not be relied upon as the sole source of information regarding your electric account or service.

If you have questions regarding your account, billing, or electric service, please contact Pioneer directly.

SmartHub® and Online Services
This Website provides access to SmartHub®, online bill payment, outage reporting, and other services provided through trusted third-party vendors, including the National Information Solutions Cooperative (NISC).

Your use of these services may also be governed by the applicable third party’s terms of use and privacy policy.

Pioneer is not responsible for the content, availability, or privacy practices of third-party services.

Third-Party Links
This Website may include links to external websites or embedded content for your convenience. Examples include:

• SmartHub
• NISC Outage Map
• Google Maps
• YouTube
• Facebook
• LinkedIn
• Other cooperative affiliated partners

The inclusion of a link does not constitute an endorsement of the third party or its products or services. Pioneer is not responsible for the availability, content, or privacy practices of external websites.

No Warranty
This Website and all information provided through it are offered on an “as is” and “as available” basis. To the fullest extent permitted by law, Pioneer disclaims all warranties, express or implied, including warranties of:

• Accuracy
• Reliability
• Availability
• Merchantability
• Fitness for a particular purpose
• Non-infringement

Pioneer does not warrant that the Website will operate without interruption or be free from errors, viruses, or other harmful components.

Limitation of Liability
To the fullest extent permitted by law, Pioneer Electric Cooperative shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to:

• Use of this Website
• Inability to use the Website
• Website interruptions
• Errors or omissions
• Viruses or malicious software
• Reliance upon Website information
• Third-party services or websites

Nothing in these Terms excludes liability where prohibited by applicable law.

Force Majeure
Pioneer Electric Cooperative shall not be responsible for any delay, interruption, or failure in the operation or availability of the Website resulting from events beyond our reasonable control. Such events may include:

• Severe weather
• Natural disasters
• Power outages
• Internet or telecommunications failures
• Cybersecurity incidents
• Equipment failures
• Other unforeseen events beyond our reasonable control

We will make reasonable efforts to restore Website functionality as quickly as practical.

Emergency Communications
This Website should not be relied upon for emergency communications. To report:

• A power outage
• A downed power line
• A hazardous electrical condition

Please contact Pioneer immediately at 800-762-0997 or use SmartHub if available. If there is an immediate danger to life or property, call 911. Do not rely on email, contact forms, or social media to report emergencies.

User Submissions
Information submitted through contact forms, surveys, event registrations, or other Website features will be used to respond to your request or administer the requested service. By submitting information, you represent that it is accurate and that you have the authority to provide it.

Please do not submit confidential or sensitive information unless specifically requested.

Copyright Infringement
Pioneer respects the intellectual property rights of others. If you believe material appearing on this Website infringes your copyright, please provide written notice including:

• Identification of the copyrighted work
• Identification of the allegedly infringing material
• Your contact information
• A statement of your good-faith belief that the use is unauthorized
• A statement that the information is accurate and that you are authorized to act on behalf of the copyright owner
• Your physical or electronic signature

Copyright notices should be directed to:
Website Administrator
Pioneer Electric Cooperative
344 W. U.S. Route 36
Piqua, OH 45356
Phone: 800-762-0997
Email: marketing@pioneerec.com

Upon receipt of a valid notice, Pioneer will investigate and, when appropriate, remove or disable access to the material.

Privacy
Your use of this Website is also governed by Pioneer’s Privacy Policy, which explains how we collect, use, protect, and disclose information.

Accessibility
Pioneer Electric Cooperative is committed to providing an accessible website for all users. If you experience difficulty accessing any content or functionality, please contact us so we can assist you and improve the accessibility of our Website.

Changes to These Terms
Pioneer reserves the right to revise these Terms of Use at any time. Changes become effective when posted on this Website. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.

Governing Law
These Terms of Use shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law principles.

Any legal action arising out of or relating to these Terms or your use of this Website shall be brought in a court of competent jurisdiction located in the State of Ohio, unless otherwise required by applicable law.

Contact Us
If you have questions regarding these Terms of Use, please contact:
Pioneer Electric Cooperative
344 W. U.S. Route 36
Piqua, OH 45356
Phone: 800-762-0997
Email: privacy@pioneerec.com