Outages & Safety Outage Center

Outage Center

We do our best to make sure outages do not occur, but when they do, you can stay up-to-date on service restoration with the tools below. The map below is continually updated to show all outages within our service territory.

How Do I Report an Outage?

Log in to SmartHub and select Report an Outage.
You can also report your outage from the SmartHub app.

Call us at 800.762.0997 to report an outage.
Available 24 hours a day, 7 days a week.

Text OUT to (800) 762-0997. If you do not receive a response, please call our office at 800.762.0997. If you are not subscribed to outage text alerts or would like to resubscribe an opted-out number, text PIONEEREC to (800) 762-0997 to subscribe.




Outage FAQ

Why don't I see a Pioneer truck near my home?
Is my outage isolated?
Outage Text Communications
How We Restore Major Outages