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REPORT AN OUTAGE: 800.762.0997
PAY BY PHONE: 888.836.1422

 
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  • Due to COVID-19 concerns, Pioneer's lobbies are closed until further notice. 
  • The drive-thrus in Piqua and Urbana are now open 8 am - 1 pm.
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Outage Center

Outage Center

OUTAGE CENTER

We do our best to make sure outages do not occur, but when they do, you can stay up-to-date on service restoration with the tools below.

The map below is continually updated to show all outages within our service territory.

 

FOLLOW US ON FACEBOOK FOR OUTAGE UPDATES

 

 

REPORT AN OUTAGE


SmartHub

Sign in to SmartHub

Log in to SmartHub and select Report an Outage.
You can also report your outage from the SmartHub app.


Call Us

Call Our Office

Call us at 800.762.0997.
Available 24 hours a day, 7 days a week.

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OUTAGE RESOURCES

 

Is your outage isolated?

Check your fuses or circuit breakers.
If some of your lights or appliances are still working, the trouble is probably within your own system. Be sure to inspect the main cartridge fuses in the fuse box.

Check if your neighbors have electricity.
This helps determine if the line is out or a transformer issue.

Major Outage Restoration

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Myths about power outages

 

 

Outage FAQ

Why don't I see a Pioneer truck near my home?

Outages are caused by a number of reasons, and the cause may be in a yard down the road, or at a substation a few miles away.

If you experience a power outage, we’ll work as quickly and safely as possible to get you back up and running.

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©2021 Pioneer Electric Cooperative. All Rights Reserved

  • My Account
    • SmartHub
    • Understanding Your Bill
    • Payment Options + Assistance
    • Right to Disconnect
  • Membership
    • Membership Application
    • New Member Packet + Survey
    • New Service/Upgrades
    • Ohio Cooperative Living Magazine
    • Security/Watch Lights
    • Political Action
    • Joint Membership with Right of Survivorship
    • Code of Regulations
  • Outages & Safety
    • Outage Center
    • Electrical Safety Tips
    • GenerLink
  • Energy Solutions
    • Rebates + Incentives
      • Geothermal
      • Heat Pump Incentive
    • Peak/Load Management
    • Renewable Energy
    • Efficiency Tips From Ted
    • Energy Conservation
    • HVAC Dealers
    • Insulation Contractors
  • Co-op Benefits
    • Capital Credits
    • Community Room
    • Scholarships
    • Safety Demonstrations
    • Co-op Connections
  • About Us
    • Who we are
    • Our History
    • Board of Trustees
    • What is a Co-op?
    • Careers
    • Contact Us