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PAY BY PHONE: 888.836.1422

811 Call before you dig logo811: Call Before You Dig
Buried electric, phone, cable, water or other facilities can be extremely dangerous if damaged, and they are costly to repair.

Before you dig in the yard call Ohio Utilities Protection Service (OUPS). OUPS will notify all utility companies to locate facilities. By law, OUPS requires 48-hours notice. 

Call OUPS any time at 800.362.2764 or 811, or visit


Meter Tampering
Anyone cutting a meter seal or removing a meter is tampering.  Attempting to divert current from registering through a meter or making it run backward are examples of energy theft. These examples of tampering are both illegal and extremely dangerous. 

No one is permitted to break a meter seal or remove a Pioneer meter other than a qualified employee of the Cooperative.  This includes contractors and electricians needing to work on a member's electrical system. The member or his electrician should contact Pioneer at least 48 working hours before the meter needs to be removed to schedule the disconnection. In the event of an emergency disconnect, we have crews on call.


Security/Watch Lights
Pioneer will install, own, and maintain the security light at your location. The light is not metered, but a fee of $9.00 will be added to your monthly statement. In many cases, Pioneer installs the light on an existing Pioneer Electric-owned pole at no charge. If a pole must be installed, construction costs will apply.

Please email or call 800.762.0997 if you would like more information about installing or servicing a security light.

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