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PAY BY PHONE: 888.836.1422

Call the Pioneer office at 800.762.0997.

For continual updates on outage status check our outage map or follow us on Facebook.

If you are unsure if your outage is an isolated occurrence:
It is our goal that you would never be inconvenienced by a power outage; however, if you experience an outage, we ask you do the following to allow us to restore your service as quickly as possible.

1. Check your fuses or circuit breakers. If some of your lights or appliances are still working, the trouble is probably within your own system. Be sure to inspect the main cartridge fuses in the fuse box.
2. If your fuses or circuit breakers are okay, check with your neighbors to see if they have electricity. This helps determine if the issue is in your transformer or if the line is out.

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