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PAY BY PHONE: 888.836.1422

Payment Options

Option 1: Pay Online
You can pay your electric bill online using SmartHub.
Please also consider paperless bills. Pioneer will send you notification via email when your bill is posted online.

Option 2: Auto Pay
To start Auto Pay - Credit/Debit Card Plan or Checking/Savings Account Plan, complete the authorization form and return it to our Piqua office, or now you can authorize auto pay through SmartHub. Pioneer will still send you your monthly bill for your records, or you can select paperless billing and view them electronically.

Option 3: Pay by Telephone
You can pay your Pioneer bill over the phone at 888.836.1422. The system is automated allowing you to enter your personal information securely.

Before you call you will need:
» Your account number 
» Last four digits of the account holder’s social security number or chosen four-digit pin

Option 4: Traditional Mail
Your bill may be paid by mail. Payment envelopes are included with your statement.

Option 5: Pay Station
Payments may be made in person using the pay station in front of the Piqua office 24-hours a day, seven days a week. The pay station accepts credit card, debit card, check or cash. Payments will be posted to your account immediately. *Be sure to have your account number or statement to use this option.

Option 6: Pay in Person
Payments may be made in person at either the Piqua or Urbana office from 8 am to 5 pm, Monday through Friday. Both offices also have a 24-hour drive-up depository.

*Please note the drive-in and walk-up depositories are for CHECKS ONLY.
*Returned checks will require a fee of $30.

For questions about any of our payment options, please contact us at 800.762.0997.


Budget Billing

Pioneer offers budget billing as a monthly payment plan intended to take the seasonal highs and lows out of your monthly heating and cooling bills. The program is designed to allow members to accumulate a credit balance on your account in the spring and fall to offset higher bills that are typically seen in the summer and winter.

Budget billing uses a 12-month average to determine your budget payment — a payment recalculated in February and August of each year. By recalculating the budgeted payment twice a year it decreases the need to make a large settle-up payment. Adjustments to the budgeted bill will take into consideration home upgrades — potentially decreasing your monthly payment.

Accounts must be residential.

Click here to sign up for budget billing.


Payment Assistance

To avoid Disconnection of Service, please contact the office immediately to discuss possible payment arrangement options. Members disconnected for non-payment may incur additional fees. If you need assistance with your utility bills, one of the following organizations may be able to help.

Champaign County
Champaign County Job & Family Services.........800.837.4290 or 937.484.1500
Community Action Organization..........................937.772.9164

Miami County
Miami County Job & Family Services..................937.440.3471
Miami County Community Action Council...........937.

Shelby County
Shelby County Job & Family Services.................937.498.4981
Community Action Commission...........................937.507.9341

Download a PDF of other agencies in Pioneer’s service area.

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