September 26, 2022
Outage Communication Switching from Facebook to TextPower
Since we started TextPower in December, you have been overwhelmingly supportive of the real-time, personalized status updates at your service address(es). Targeted text messages allow you to get real-time information on your outage including when a crew has been assigned, your estimated time of restoration, updated estimates, and the current status of your outage. You may also report an outage via text. For this reason and because we are able to reach more of you, starting on October 1st we are updating our communications process. Moving forward we are using TextPower to communicate most non-major storm outages instead of our...
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