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Frequently Asked Questions
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General
Energy Services
Rates
Service Rules and Regulations
Policy
Fees
Green Power
Meters & AMR
Billing
Programs & Services
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Energy Services
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How can I save money on my electric bill?
Rates
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How much does it cost to get electric to my new home?
Fees
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Is there a charge for having service at my location and using no power?
Billing
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What is the monthly service fee on my bill?
General
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What are your office hours?
Billing
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How do I avoid meter reading charges?
Programs & Services
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What year of Capital Credits are you currently refunding?
Green Power
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What is renewable energy?
Rates
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How can I get a copy of your rates?
General
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Do you have the information about energy tax credits?
Programs & Services
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Do you offer incentives for water heaters?
General
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Where are you located?
Service Rules and Regulations
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How do I get electric service in my name?
General
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What is the difference between kWh and power cost?
Billing
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What is the kWh charge?
Service Rules and Regulations
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Do I need to pay a deposit?
Rates
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Is the Automated Meter Reading (AMR) the cause of the rate increase?
Meters & AMR
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How does AMR work?
Green Power
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What is Energy Star?
Programs & Services
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Do you offer incentives for air conditioning?
Meters & AMR
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What can Pioneer do for members with AMR equipment?
Billing
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How do I calculate my bill?
Billing
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What is power cost?
General
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Can I change my due date?
Billing
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When are my bills due?
Programs & Services
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What are Capital Credits?
Billing
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Why is my neighbor's bill so much cheaper than mine?
Programs & Services
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Why did I receive a 1099 from the Cooperative for a rebate?
General
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How do I apply for Pioneer's Scholarship?
Energy Services
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Will I be charged for tree trimming?
General
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What is ACRE® Co-op Owners for Political Action® (COPA)?
Green Power
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What is EnviroWatts?
General
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When was Pioneer established?
General
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Where does my power come from?
General
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What is load management?
General
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Why do I not have any hot water?
Meters & AMR
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Do you sell used meters?
Fees
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What are the charges to replace a center meter pole (CMP)?
General
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How can I get a watch light installed?
Service Rules and Regulations
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How tall does a temporary pole have to be?
General
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Is it ok for my child to climb a tree that is touching power lines?
General
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Is it safe to touch the overhead line attached to my house?
Meters & AMR
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What is AMR?
Meters & AMR
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Why are we changing to the AMR system?
Energy Services
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Do you provide energy audits?
Programs & Services
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How do I sign up for EnviroWatts?
Green Power
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What renewable energy source is used to produce EnviroWatts?
Green Power
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Why is my Cooperative offering EnviroWatts?
Green Power
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Will renewable energy be delivered to my home or business?
General
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Where is Buckeye Power's Office?
Billing
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Why is my bill so high?
Programs & Services
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What is geothermal?
Programs & Services
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How do I apply for geothermal rebates?
Meters & AMR
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My meter quit working what do I do?
General
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What is the wire size used on services?
General
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What are poles treated with?
Fees
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How much does a watch light cost?
Energy Services
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The electric in part of my house is not working, what is wrong?
Energy Services
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Will you tell me ahead of time if you have to interrupt my electric?
Billing
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Did you receive my payment?
Service Rules and Regulations
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Do board members get compensation?
Service Rules and Regulations
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How can I get Pioneer Electric Cooperative to be my electric company?
Service Rules and Regulations
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My name has changed what do I need to do?
Service Rules and Regulations
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Can I avoid having the electric to my rental disconnected between tenants?
General
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What do I do if I come upon a downed electric line on the ground?
General
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Who would I contact to have someone talk to my group about electrical safety?
General
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How do my cows get shocked when being milked?
General
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What is peak management?
Meters & AMR
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When will I get AMR installed?
Billing
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When do I have to read my meter?
Billing
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When will I receive my bill?
Billing
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Where can I turn in my meter reading?
Billing
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Where do you get the meter reading?
Meters & AMR
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Why do I have to read my meter?
Billing
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What is seasonal billing?
Programs & Services
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Are the capital credit refunds taxable?
General
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How do I complete my ballot for voting?
General
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What is Cooperative Spirit Day?
Billing
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How many kilowatts does an appliance use?
Energy Services
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What is a blower door test?
Programs & Services
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Do you install water heaters?
Programs & Services
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Do you sell water heaters?
Programs & Services
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Is a tankless water heater a smart choice?
Policy
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Can I get a copy of the Code of Regulations?
General
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Where can I file a complaint with the Cooperative?
General
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What do I need to do to see if Pioneer will contribute to this cause or event?
General
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Is electric cheaper than propane?
Programs & Services
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Do you offer rebates on heat pumps?
Programs & Services
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What is Dual Fuel?
Programs & Services
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How do I sign up for load management?
Programs & Services
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What does the colored light mean on my radio controlled/load management switch?
Meters & AMR
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Why was my meter changed?
Meters & AMR
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Can I get my electric meter tested?
General
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Do you have parts for my electric grill?
General
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Do you sell electric grills?
General
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Does Pioneer check the wiring to make sure it is safe before they hook up a service?
General
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Have you received my release?
Service Rules and Regulations
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How do I get electric to a new location?
General
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What is the number for the county inspector?
General
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When will my job be scheduled?
Meters & AMR
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Where can I get a meterbase for my new house?
General
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How much does it cost to have underground electric installed?
General
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Are you coming to pick up the poles you left in my field?
General
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Do we give out used electric poles?
General
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Will you pay for equipment damaged?
General
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How do I locate my underground electric lines?
General
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What is the number for OUPS?
General
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Will Pioneer mark the underground wires on my property?
General
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Can we purchase our own watch light and put it on the pole?
General
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Do you have extension arms for watch lights?
General
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How do I repair my watch light?
General
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How long will it take to get a watch light repaired?
Fees
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How much does a watch light cost?
General
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What type of watch light does Pioneer Electric Cooperative use?
Energy Services
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Can you send a letter to my employer verifying there was a power outage since I missed work?
Energy Services
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Why is my power out?
Billing
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What payment options do you offer?
Billing
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When will I get my deposit refunded?
Programs & Services
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How do I apply for budget billing?
Billing
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Do you accept credit card payments?
Billing
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How do I get set up for automatic bill payment?
Billing
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What happens if I do not pay my bill?
Fees
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Do you charge late fees when making payments after the due date?
Billing
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Where do I mail my payment?
Fees
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What are the return check charges?
Service Rules and Regulations
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How much time does it take to be a Cooperative Trustee?
General
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How much time does it take to be a Cooperative Trustee?
Service Rules and Regulations
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What does a county board member do?
Service Rules and Regulations
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What is a Board of Trustee?
General
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Why are my lights blinking?
General
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Does Pioneer recommend surge protection?
General
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How do I choose the right surge protector?
General
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How does a surge protector work?
General
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What causes power surges?
General
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I'm moving out, can we use our meter reading instead of having the Cooperative read the meter?
Service Rules and Regulations
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How do I disconnect the service?
General
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When will my service be connected?
General
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What is stray voltage?
General
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Can I get wood chips?
General
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Can I have the firewood?
General
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Does Pioneer Electric trim trees?
General
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Is it safe to cut a tree near the power lines?
General
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What do I do if trees are touching power lines?
Energy Services
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What line does Pioneer maintain?
Energy Services
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Why does Pioneer Electric cut or trim trees?
Energy Services
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Why does Pioneer trim trees the way they do?
Energy Services
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Will Pioneer Electric grind stumps of the trees they cut?
Programs & Services
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What is the Washington DC Youth Tour?
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